Shipping & Returns

Delivery Policy

  1. Orders will be processed for delivery subject to availability of stock and receipt of payment. If the product ordered is out of stock, a refund to the amount paid by the customer will be provided back to the customer unless agreed to otherwise.
  2. All prices quoted are inclusive of GST.
  3. Accepted payment methods are;
  • Visa
  • Mastercard
    1. Delivery is to all addresses in Australia.
    2. Delivery will not occur to orders placed against post office boxes, parcel lockers and international delivery addresses.
    3. Free delivery is included for all orders more than $100.00 (excluding GST). If the order value is less than $100.00 (excluding GST), a delivery fee of $9.95 (including GST) for Metro deliveries and $18.95 (including GST) for Regional deliveries will be charged.
    4. Metro delivery is defined as Sydney, Canberra, Melbourne, Brisbane and Perth Metropolitan areas.
    5. Regional delivery is defined as all areas outside Metro delivery zones in Australia including South Australia, Tasmania, Northern Territory and all other postcodes not defined as a Metro delivery area.
    6. All deliveries will be made during local business hours Monday – Friday.
    7. Orders placed on weekends or Public holidays will be processed the next business day.
    8. Once the order is processed and ready for delivery, the customer will receive a notification to their nominated email address.
    9. Best endeavours will be made to have all deliveries completed within 7 business days from the date of processing the order.
    10. Linear Medical reserves the right to nominate which carrier will conduct the delivery.
    11. Delivery tracking details will be sent to the customers nominated email address within 2 business days from the date of order dispatch.
    12. All Good(s) require a signature on receipt of delivery.
    13. If the customer is unable to sign for the delivery, it is the customers’ responsibility to inform Linear Medical prior to the order being dispatched. Customers will be charged for additional expenses incurred by Linear Medical for subsequent deliveries.
    14. At the time of placing the order, the customer has the option to waive the signature requirement by informing Linear Medical. In this instance, Linear Medical or its nominated carrier will not be responsible for the goods once the delivery of the order is completed as per the delivery tracking details.
    15. Linear Medicals nominated carriers will comply with Federal and State Government Health and Safety recommendations. This would have an impact on the delivery schedule and/or the signature requirements to safeguard health and safety of our customers and service providers.
    16. Linear Medical does not offer same day delivery services.
    17. Goods are not available for pick-up or collection by the customer from Linear Medical warehouse or corporate office locations.

    Returns Policy

    1. This Returns Policy applies to the return of Good(s) by a customer for reasons other than defect or a breach of statutory warranty. For return of Good(s) due to a defect or a breach of statutory warranty, refer to the Claims Policy.
    2. A customer who wishes to return a Good(s) ordered from Linear Medical, including a customer who has ordered Good(s) in error, must notify Linear Medical within 48 hours of delivery and obtain a unique identifying number (LINCSXXXX).
    3. All returned Good(s) must be sent to one of the following address:
    • Central Healthcare Services Pty Ltd (CHS), 2 Imperata Close Kemps Creek NSW 2178 or
    • Linear Medical WA Warehouse, 29 Everette Way, Hope Valley WA 6165
      1. Linear Medical will accept a return of Good(s) for credit where the following criteria has been met:
      • the Customer has obtained from Linear Medical a unique identifying number (LINCSXXXX);
      • the unique identifying number (LINCSXXXX) accompanies the Good(s) being returned for credit and is prominently displayed on the external return packaging. Any Good(s) received by Linear Medical without a unique identifying number (LINCSXXXX) will be destroyed by Linear Medical and no credit will be issued;
      • the Good(s) are dispatched within 5 business days after the unique identifying number (LINCSXXXX) is issued;
        1. The Good(s) must be returned in the condition in which they were shipped to the Customer, including that the Good(s) must be sealed in the original cartons to protect against transit damage and must be in a saleable condition; and at Linear Medical’s request, the Customer must provide reasonable evidence to demonstrate that the Good(s) have been stored in accordance with any instructions or technical information relating to the storage or stability of Good(s) that were supplied with the Good(s).
        2. The Customer pays for the return of the Good(s) which will be facilitated by Linear Medical unless agreed to otherwise. Linear Medical may charge a re-stocking fee of 15% of the price of the returned Good(s). This fee is a reasonable pre-estimation of the loss incurred by Linear Medical to process and re-stock the Good(s) which are the subject of the return.

        Claims Policy

        1. This claims policy relates to all claims made in relation to Good(s).
        2. All claims must be made to Linear Medical’s customer service department in writing to customerservice@linearmedical.com.au
        3. In respect of claims that Good(s) manufactured or distributed by Linear Medical are defective or breach a statutory warranty under the Australian Consumer Law:
        • Upon delivery of the Good(s) at Linear Medical’s premises or if Linear Medical agrees in writing,
        • photographic evidence of the Good(s) is provided to Linear Medical, a Linear Medical Quality
        • Assurance representative will inspect and assess all Good(s) to verify the claim; and
        • If the claim is established, Linear Medical’s liability will be set out in the terms and conditions applicable to the order placed by the customer.
          1. In respect of claims that Good(s) have been incorrectly supplied, if Linear Medical is satisfied that Good(s) have been incorrectly supplied, Linear Medical will at its sole discretion:
          • issue a credit note to the Customer upon Linear Medical receiving the incorrectly supplied or damaged Good(s) from the Customer; or
          • replace the Good(s) with the correct Good(s)
            1. In respect of claims that Good(s) have been lost in transit or short delivered, Linear Medical will undertake verification against delivery/receipt documentation maintained by Linear Medical’s nominated carriers. Where Linear Medical is satisfied that the Good(s) are proven to have not been delivered, Linear Medical will at its discretion issue a credit note to the customer and/or re-deliver the Good(s).
            2. In respect of claims for a credit based on incorrect pricing of the Good(s) or other Linear Medical charges in an invoice, such claims must be made to Linear Medical within 30 days of delivery of the Good(s).